My Blog

Navigation, content and interactions – a model using intention and ability

2 June, 2017    

At the start of the year I wrote lots and lots and lots and lots about a range of behaviours connected to information seeking and navigation. The stories and sets of behaviours I described have been useful for teams thinking about the different modes and behaviours that users might flow through and between as they complete tasks and use our services at the BBC. But I’m not sure the model I proposed is…

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‘Architecting’ is a word

16 February, 2016    

I love words. I love the sounds they make and the shapes they form. I love the ideas they can inspire. I love words. Words, for me, provide the perfect balance of freedom and containment. I mention this because I recently read an interview I’d given and in it there was a word that gave me pause for thought. The offending word was ‘architecting’. I’ll put my cards on the…

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I'm architecting a space in which experiences happen

Everyone makes IA – running a team away day

23 January, 2015     / / / /

Before you read this post. Choose a card. Remember it. In December 2014, just before Christmas, the UXA team at the BBC took on the challenge of convincing 120 UX designers that they all make information architecture. IA is a specialism. But it also underpins all user experiences. I wanted to give UX designers the confidence to consider IA more in their day-to-day work, and to ask IA questions when things get…

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Reflective practice

21 November, 2014     / / / /

If you’re anything like me, you’re probably quite good at a few things. But if you are like me you probably sometimes have a hard time bragging about those things or even quite believing you possess them. This post is about the relationship between the things we do well (and not so well) and what we think and know about them. It’s about how self awareness and reflective practice can help you consolidate what you’re good at and get better at the other stuff.

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