My Blog

Navigation, content and interactions – a model using intention and ability

2 June, 2017    

At the start of the year I wrote lots and lots and lots and lots about a range of behaviours connected to information seeking and navigation. The stories and sets of behaviours I described have been useful for teams thinking about the different modes and behaviours that users might flow through and between as they complete tasks and use our services at the BBC. But I’m not sure the model I proposed is…

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Structural information architecture

6 January, 2014     / /

Sometimes I use the terms internet the World Wide Web interchangeably. Both names focus on interconnection – strands woven together. But the majority of structural information architecture doesn’t stay true to the spirit of these metaphors. We’ve broken the promise of the web by building trees (and odd trees at that), not webs. How could we be more ambitious?

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Information architecture and omnipresence

2 August, 2013     / / /

Information architecture often creates structured, domain-centric spaces. Putting a page (especially an aggregation) at the end of a link in a menu creates a ‘space’ and implies this is where the content lives. I know that sometimes, structure is good. Structure helps users. But what about when things live in multiple places, or serve multiple user needs? Is there a way to do information architecture and experience design that is less about…

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Malcesine and information architecture

Walls and ladders – branded online experiences and navigation

3 July, 2013     / / /

Navigation is both a noun and a verb. It’s the furniture that people use as they move through online experiences, and the experience – the journey. This post is about how the furniture can affect the experience to create branded online experiences and navigation.

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What’s navigation anyway?

16 May, 2013     /

Navigation is a funny old thing. Maybe it’s because it’s both a noun and a verb. Navigation is the action we take as we traverse the web. It’s also the furniture that enables us to make those journeys. I’m currently interested in the different types of navigation (noun). Navigation, in the form of menus, buttons, interfaces and other things makes the web work. Lots of the time these are the…

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