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Design sprints and service design
Previously I’ve written about design sprints and the lessons I learned from using them over two projects. This post is about the third time I’ve used design sprints, a five-day process of rapid idea generation and testing. For this project we combined the design sprints and service design tools to arrive at something that I…
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Design sprints – what I’ve learned at the BBC
As a user experience architect at the BBC I get involved in lots of different types of design projects. This year our team has been experimenting with a way of developing ideas using a method called ‘design sprints’. Inspired by Google Ventures (and described here), we’ve been exploring how we can use this approach to…
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Trends for 2014 – Storytelling in UX design
After reviewing submissions for IA Summit 2014 it occurred to me that this might be a good opportunity to think about trends for the coming year. This is the final trend, and probably not so much a trend as the way I like to think about the world generally, but it helps out at work too.…
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What’s a user experience architect at the BBC do?
What is information architecture? In my experience it’s a question that information architects aren’t too confident answering. It’s ironic that for a professional discipline so focused on classification we sometimes have a hard time describing what it is we do. I make information architecture. I’m a user experience architect at the BBC. But how can you…
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Using stories in user experience architecture
There are lots of things to focus on when you’re designing something. I think there are three layers of abstraction to most digital design challenges. The simplest is the interface – deciding what things look like. Interaction design turns 2d designs into something with both form and function. But there is another layer – the…
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Why there’s no such thing as metadata
I like Jean-Francois Lyotard – mainly because of his name, I think. And I tend to think of him every time I hear people talking about metadata. Lyotard had a problem with meta-narrative – grand narratives that pull us all together and make sense of the world. Lyotard said this class of thing, stories about…
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The shape of things to come – redundancy in information architecture
Lots of products are the result of compromise. There’s a Venn diagram I trot out that describes how I work to create experiences that combine business priorities with user needs. User experiences sit in the sweet spot where these two sets of requirements are most closely aligned. Information architecture creates systems that combine these two…
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Information architecture principles
Information architecture attempts to create spaces from ideas. We take mental models and try to build digital structures that formalise these thoughts. Sometimes it seems like we’re creating spaces which force users to adopt a specific perspective. From these fixed perspectives they can move around our sites and products. But really, we only ever provide…
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Information architecture and omnipresence
Information architecture often creates structured, domain-centric spaces. Putting a page (especially an aggregation) at the end of a link in a menu creates a ‘space’ and implies this is where the content lives. I know that sometimes, structure is good. Structure helps users. But what about when things live in multiple places, or serve multiple user needs?…
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Trajectories at the BBC – after two days*
Steve Benford describes Trajectories as offering a new way of thinking about the design of extended user experiences. I think the more ways we have to think about the design of experiences the better. Structured methods for interrogating the result of our designs forces us to move our focus from the design of objects to…
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Walls and ladders – branded online experiences and navigation
Navigation is both a noun and a verb. It’s the furniture that people use as they move through online experiences, and the experience – the journey. This post is about how the furniture can affect the experience to create branded online experiences and navigation.
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My experience design manifesto
My experience design manifesto is based on the idea of experiences being floopy, gloopy things suspended in the flowing stream of our lives. Picture life as a river, and imagine cleaning a paintbrush in it (which isn’t very environmentally friendly and the imaginary version of yourself should feel ashamed of being bullied into it by…
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Linked data – a beginners guide
[blockquote]”Linked data is the superstructure over which content is stretched”[/blockquote] I said this once, but I didn’t really elaborate on this definition. I moved quickly onto the benefits of Linked data. In this post I’m going to try to go right back the basics and describe exactly what linked data is. So what is linked…
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User experience architect or Information architect?
Something about me changed recently. My job title changed and I went from being an Information architect (IA) to being a User Experience architect (UXA). But what’s in a name? I think words matter. Good words become invisible, when the symbol so closely resembles the reality it stands for that translation becomes unconscious and things…